Tree Warranty & Sales Policy

30-Day Limited Warranty: Box Tree Store provides a 30-day limited transplant warranty beginning on the delivery date, subject to proper planting, watering, and care.

Warranty Claims: Claims must be submitted within 30 days with the original invoice number and clear photographs. Inspection and written approval are required before removing, discarding, or replacing any plant. Failure to comply voids warranty eligibility.

Warranty Coverage: Approved claims are limited to replacement plant material of comparable value, not exceeding the original purchase price, subject to availability. No cash refunds are provided. Labor, delivery, installation, removal, equipment, and related expenses are excluded.

Exclusions: Warranty does not cover loss or damage resulting from improper planting, handling, watering, drainage, maintenance, pests, disease, extreme weather, neglect, vandalism, accidents, or third-party actions.

Customer Responsibility: Customers are responsible for proper planting, irrigation, and ongoing care following delivery.

All Sales Final: No returns, refunds, or exchanges.

Thank you for your business!